oneBluedog Privacy Policy
Your privacy is important to us. This privacy statement describes the online information practices that we, oneBluedog, employ relating to the information which you, our customers, provide when using the www.onebluedog.co.uk Website. By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement.
The Information that we collect
We collect personally identifiable information relating to you including name, address, phone number, e-mail address, and credit/ debit card information in the following situations:
- When you contact us by phone, e-mail or otherwise in order to obtain information relating to us or our services or any order that you have made.
- We receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from credit bureau and sources we use to process payments.
How we normally use information about you
We will only use your Personal Information for the purpose(s) for which you provide it to us - including, for example, to:
- Respond to your enquiries.
- Handle orders, deliver items and process payments.
- Communicate with you about orders, products, services and promotional offers.
- Prevent or detect fraud or abuses of our Website.
Agents
From time to time we employ other companies to perform functions such as delivering packages, analysing data, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.
Collection of information by Third-party sites
Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites, as we have no control over information that is submitted to, or collected by them.
Security
We employ security measures to prevent unauthorized access to information that we collect online.
For the collection of Credit Card details we employ a payment gateway service using Protx, also called a Payment Service Provider (PSP). Payment Gateways provide the secure link between our website and our merchant bank to ensure that our customers' card details are kept secure throughout the transaction process.
Your credit card details are never seen by anyone at onebluedog.co.uk, Protx receive your card details, and process them for us.
Please note orders from non-UK customers may be subject to additional security checks. You may receive an e-mail once an order is placed to supply proof of your billing address.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
Revisions to this Privacy Statement
We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.
How to contact us
If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email at info@onebluedog.co.uk If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at info@onebluedog.co.uk. Alternatively, telephone us on 020 7378 1313.